FAQs / Camp Life

EXPERIENCE CAMP IN 360

Some things in life need to be experienced first-hand to fully appreciate them. Muskoka Woods is like that. Photos and regular videos just don’t do us justice, so we’ve created the next best thing. We’ve created a website full of 360-degree videos. Click on the link below to watch. It will feel like you’re right at camp! If you received a virtual reality headset in the mail, you can watch the video to the right to learn how build your headset.

Our Health Care Centre is staffed with a team of full-time nurses and a doctor. We ask to be informed of each guest’s special health requirements before arrival. Prescriptions and medications, health and allergy concerns, and even homesickness, are given a top priority. We provide parents with a full checklist to leave with us, so they’ll know their child is being cared for just as they would at home.

HEALTH & SAFETY

CARING FOR YOUR CHILD

Caring for your child is our primary concern and a wonderful privilege.

Challenge by Choice: Guests define their own success by setting individual goals with their instructors, who then chart out their progression through the week. While allowing guests to develop at their own pace, this approach lets them push themselves to new limits and try new things beyond their comfort level. We believe that active participation at each activity is more important than the outcome. We want to ensure that each activity is a positive experience and that it follows our trademark: FUN!

Prescriptions and Medications: Upon arrival at Muskoka Woods, all medication needs to be taken to the Health Care Centre. Medication must be brought in its original prescription bottle or package in order to be administered by our Health Care staff. Should it be necessary for our doctor to prescribe special medication during your child’s stay, parents will be billed for the cost of the medication.

Health & Allergy Concerns: Many children attending Muskoka Woods have specific allergies and some can be life-threatening. We take these allergies seriously, and do all we can to reduce the risk of exposure. Though Muskoka Woods cannot guarantee to be a peanut-free environment, we do not use or serve peanuts, peanut products or tree nuts. Certain products have “may contain traces of nuts” labels, so guests with life-threatening allergies should consult with the kitchen staff regarding foods served at each meal and check labels on products in the Camp Store. We ask that guests do not bring snacks or food from home that may contain nuts. All guests who carry an EpiPen are asked to have it with them at all times. They will be asked to wear a specific wristband that alerts our staff to their health concerns.

Homesickness: At Muskoka Woods, 40 years of experience tells us that homesickness can be a challenge for some kids. It’s a natural occurrence when young guests experience the camp setting for the first time. Our staff are trained to notice and respond to early signs of homesickness in a positive and encouraging manner. It almost always subsides by midweek as guests get into the fun of camp.  Calling home can amplify homesickness. Younger guests are not encouraged to do so unless you have notified us otherwise. If your child does call, we suggest you focus on the fun and excitement of all they are learning and doing during this special week.

Lice Checks: Head lice is a common problem amongst children and is occasionally identified in our incoming guests. As a community living in close quarters, head lice can spread quickly and be hard to eliminate. In an effort to prevent lice, we request that all parents check their child’s head for lice before arrival. We recommend checking for lice both one week and one day before arrival.

Upon arrival, guests will also be checked by a Lice Screening company called Lice Squad. If any lice or nits are found, parents will have one of two options:

  • Return home and, after proper treatment has been received, return back to camp (product will be available to purchase)
  • Parents can request Lice Squad to treat the guest for lice. Parents will be subject to a $275.00 minimum lice treatment fee payable upfront. This includes one on-site treatment and comb out by a nurse, as well as the supplies necessary to continue treatment at home.

To avoid stress and disappointment, we strongly urge you to check your child’s hair prior to arrival.

CABIN LIFE

At Muskoka Woods, our goal is for guests to feel at home, safe and comfortable in their cabin life and throughout their entire summer camp experience. All guests stay in age-based cabin groups. Counsellors in each cabin enjoy, and are trained in, bonding and engaging with young people in the age group under their care.

Cabin Capacity and Counsellors: WILD guests (6-8 years old): up to 10 guests per cabin and two counsellors. Venture guests (9-10 years old): up to 10 guests per cabin and two counsellors. Junior High and Senior High guests (11-16 years old): up to 11 guests per cabin and one counsellor.

Discipline and Bullying:  Our counsellors are exceptionally well trained in the positive resolution of discipline issues.  Bullying is not tolerated and we outline our camp policy on bullying on opening night.

Personal Belongings: Muskoka Woods does not assume responsibility for lost or stolen articles. We strongly advise our guests to secure their valuable belongings in a lockable suitcase or trunk. Better yet, if you are concerned about the security of items like iPods, cell phones, computers or other valuables, leave them at home!

Laundry: Guests staying two or more consecutive weeks can register for our laundry service.

Cabinmate Requests:  We guarantee ONE cabinmate request as long as: the request has been reciprocated; both guests are registered in the same week & same age group (based on age as of December 31st); and requests are made at least two weeks prior to arrival.

For 40 years, Muskoka Woods has maintained our commitment to continually investing in high-quality equipment from top manufacturers. New equipment is purchased annually to ensure our Summer Camp always offers activities that are top-of-the-line, fun and new. All existing equipment and facilities are inspected regularly to ensure comfort and safety.

FIRST-CLASS FACILITIES

SAMPLE MENU

Meals are served buffet-style three times a day, with additional snack times. Our chefs create a variety of tasty options, and there’s always a fully-stocked salad bar. We accommodate guests with vegetarian, gluten-free, dairy-free and vegan diets. Let us know if your child has special dietary needs, and we’ll do our best to accommodate them, as well.

CABIN CHAT & CONVO CAFE

CABIN CHAT AND CONVERSATION CAFÉ are a special part of each night at Muskoka Woods, with WILD and Venture guests participating in Cabin Chat and Junior High and Senior High guests in Conversation Cafe. During this time, guests share on topics including Christian values, character building and personal beliefs. These sessions create a safe space for listening, laughing and learning about values and morals through Bible stories. We encourage young people to think in new ways. Whatever the occasion, our conversations are age appropriate and respectful of all religions and beliefs.

Each section has its own signature evening program that makes the week unforgettable. WILD loves Messy Games. Venture raves about the Carnival. Junior High is known for Animal Races. Senior High is all about the Kamati Cup. Other evenings are filled with campfires, wacky camp-wide games and tons of opportunities to make new friends.

EVENING PROGRAM

IMPACT & SPARK

IMPACT AND SPARK are weekly events where guests gather for an entertaining multimedia show. It’s a bonding experience for every age group, with Spark reserved for WILD and Venture guests and Impact for Junior High and Senior High. Part concert, theatre and motivational speaker, Impact and Spark flow out of Conversation Cafe and Cabin Chat to create truly inspiring nights.

ADDITIONAL QUESTIONS ABOUT SUMMER CAMP?

FREQUENTLY ASKED QUESTIONS

It's my first time at Muskoka Woods and I have a lot of questions. Is there someone I can talk to?

Of course! You can call our Experience Experts at 416-495-6960 or email them at firsttime@muskokawoods.com

I want to add spending money to my child’s camp store account. How do I do this?

You can log into your family profile and add spending money to their account, which they will be able to access immediately. You can also bring money with you to deposit on arrival.

I’ve already completed my registration, but would like to make a schedule change. Am I able to do this?

Yes! You can log into your family profile and make schedule changes at any time up until one week before your child’s week at camp begins.

A specific activity is not showing up as available, how can I get into this activity?

Unfortunately, it is not showing up because it is full for the current week. Since families can change their schedules at any time online, we encourage you to check the availability regularly, as some activity spots may open up.

I forgot my username/password. Can I get it back?

Yes! At the parent log-in page, there is a “forgot my password” button where you can reset your password.

Will you send clothing that my child lost at camp back to us?

We strongly encourage parents to label all of their children’s belongings, as this helps us to return any items found during their stay. Parents and guests are reminded to check our lost and found table outside of the main office on Saturday morning before leaving camp. If you return home and discover something is missing, you can give us a call and we are happy to check our lost and found log. If the item is found, we can ship small items C.O.D. (cost on delivery) back to you. If your item is not in our lost and found room, it will be recorded on our lost and found search form. We have a large volume of lost items that are unclaimed, and we are unable to store anything beyond three weeks (including the current week). All summer lost and found will be donated on the last Friday of camp.

How do I connect with my child at camp?

The best way to connect with your child at camp is through email. You can email your child directly by logging in to your family profile, choosing “View Registrations”,selecting the week they are attending, then choose “Send Emails”. Click “Manage Guests” from your login dashboard to add friends and family.  Emails are printed and delivered to guests daily.

What should I pack for camp?

Feel free to check out our packing list in our Parents Guide.

Where can I find directions to camp?

A map is available by clicking the RESORT OFFICE address under Contact Us.

What are the pick-up/drop-off times for camp?

SUPER SATURDAY ARRIVAL TIME

4:00 PM – 5:30 PM – Gates open (Weeks 1-8)*
6:00 PM – 6:30 PM – Opening Day Show (Weeks 1-8 only)
*Classic Arrival is 5:00 PM – 6:00 PM

DEPARTURE OR PICK-UP TIME

8:30 AM – 10:00 AM – Saturday (Weeks 1-8)
8:30 AM – 10:00 AM – Friday (Classic, Week 9)

Do you offer transportation services?

We do! All of our service information can be found in our Parents Guide.

UPDATED CELL PHONE GUIDELINES

After speaking with some of our loyal families, and actively listening to our parent survey feedback, we have revisited and revised our cell phone guidelines.

Summer camp is a transformative experience, giving kids the opportunity to have fun, grow in confidence and leave inspired to shape their world. Kayaking on beautiful Lake Rosseau, cheering on a friend when they get up on water skis for the first time, or working together as a cabin to win an evening program are all best enjoyed live and in-person. For some youth, technology can be a barrier to reaching their true potential, discovering the beauty of nature, forming meaningful relationships, and getting the most out of their time at Muskoka Woods. Our desire is for our guests to be fully immersed in all that camp has to offer, rather than experiencing it from behind their phone.

We continue to strongly recommend all communication devices stay at home. If your family reaches a decision that your child will come to Muskoka Woods with a device, here are our updated cell phone guidelines:

If you are a parent of a WILD (6-8) or Venture (9-10) guest:

  • Please notify your child’s counsellor upon arrival if you have chosen to send your child to camp with a cell phone. Guests will be able to text/call home after dinner time (5:30 p.m. – 6:30 p.m.) and before evening program to avoid homesickness before bedtime. If you would like to contact your child while they are at camp, please do so during these times
  • The cell phone will be required to stay in your child’s bag in their cabin during daily activities and evening program.
  • We encourage you to bring a lock for your luggage if you are bringing technology to camp.

If you are a parent of a Junior High (11-13), Senior High (14-16) or CEO (15-17) guest:

  • They are to refrain from using their phones while at their activities (9 a.m. – 12 p.m. and 2 p.m. – 5 p.m.) and during evening program (7 p.m. – 10 p.m.).
  • Your child will be allowed to use their cell phone during downtime, including meal times and after evening program. If you would like to contact your child while they are at camp, please do so during these times.
  • Cell phones are to be put away at curfew, which is 10:30 p.m. for Junior High guests and 11 p.m. for Senior High and CEO guests.
  • We encourage you to bring a lock for your luggage if you are bringing technology to camp.

All staff on property will model this behaviour to our guests and have committed to not use their cell phones during these same time slots, unless there is an emergency. Our staff will actively encourage guests to put their phones away. If a guest repetitively is using their device when phones are meant to be away, we will talk to the guest individually.

We also want to remind you about our helpful email service. While your child is at camp, you and approved family and friends, can send one-way emails to keep in touch. You can log-in to your Muskoka Woods account, go to “View Registrations”, click on the week your child is attending, then “Send Emails”. Click “Manage Guests” from your login dashboard to invite family and friends to email your child. Emails will be printed and distributed to your child daily.

We encourage you to sit down and discuss these cell phone guidelines with your child, in order to make the best decision for your family and prepare them for camp.

If you have any questions, feel free to speak to one of the members of our Guest Relations Team by calling them at 416-495-6960. Thank you for your understanding, as we aim to provide the best possible summer camp experience for your child.

Schedule a Call With an Experience Expert!

Discuss how your child can grow in confidence, make lifelong friends and have the best time of their life at Muskoka Woods.