Frequently Asked Questions

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Communicating with my child at Summer Camp

Are mobile phones allowed at Muskoka Woods?

After speaking with some of our loyal families, and actively listening to our parent survey feedback, we have developed the following cell phone guidelines.

Summer camp is a transformative experience, giving kids the opportunity to have fun, grow in confidence and leave inspired to shape their world. Kayaking on beautiful Lake Rosseau, cheering on a friend when they get up on water skis for the first time, or working together as a cabin to win an evening program are all best enjoyed live and in-person. For some youth, technology can be a barrier to reaching their true potential, discovering the beauty of nature, forming meaningful relationships, and getting the most out of their time at Muskoka Woods. Our desire is for our guests to be fully immersed in all that camp has to offer, rather than experiencing it from behind their phone.

We continue to strongly recommend all communication devices stay at home. If your family reaches a decision that your child will come to Muskoka Woods with a device, here are our updated cell phone guidelines:

If you are a parent of a WILD (6-8) or Venture (9-10) guest:

  • Please notify your child’s counsellor upon arrival if you have chosen to send your child to camp with a cell phone. Guests will be able to text/call home after dinner time (5:30 p.m. – 6:30 p.m.) and before evening program to avoid homesickness before bedtime. If you would like to contact your child while they are at camp, please do so during these times
  • The cell phone will be required to stay in your child’s bag in their cabin during daily activities and evening program.
  • We encourage you to bring a lock for your luggage if you are bringing technology to camp.

If you are a parent of a Junior High (11-13), Senior High (14-16) or CEO (15-17) guest:

  • They are to refrain from using their phones while at their activities (9 a.m. – 12 p.m. and 2 p.m. – 5 p.m.) and during evening program (7 p.m. – 10 p.m.).
  • Your child will be allowed to use their cell phone during downtime, including meal times and after evening program. If you would like to contact your child while they are at camp, please do so during these times.
  • Cell phones are to be put away at curfew, which is 10:30 p.m. for Junior High guests and 11 p.m. for Senior High and CEO guests.
  • We encourage you to bring a lock for your luggage if you are bringing technology to camp.

All staff on property will model this behaviour to our guests and have committed to not use their cell phones during these same time slots, unless there is an emergency. Our staff will actively encourage guests to put their phones away. If a guest repetitively is using their device when phones are meant to be away, we will talk to the guest individually.

We also want to remind you about our helpful email service. While your child is at camp, you and approved family and friends, can send one-way emails to keep in touch. You can log-in to your Muskoka Woods account, go to “View Registrations”, click on the week your child is attending, then “Send Emails”. Click “Manage Guests” from your login dashboard to invite family and friends to email your child. Emails will be printed and distributed to your child daily.

We encourage you to sit down and discuss these cell phone guidelines with your child, in order to make the best decision for your family and prepare them for camp.

If you have any questions, feel free to speak to one of the members of our Guest Relations Team by calling them at 416-495-6960. Thank you for your understanding, as we aim to provide the best possible summer camp experience for your child.

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How can I contact my child at camp?

The best way to connect with your child at camp is through one-way email. You can email your child directly by logging in to your family profile, logging into your account, selecting the week they are attending, then choose “Send Emails”. Click “Manage Guests” from your login dashboard to add friends and family.  Emails are printed and delivered to guests daily.

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Can I send my child a gift at Summer Camp?

Delivered to your child’s bunk on Tuesday to remind them you are thinking of them! Includes a Muskoka Woods stuffed animal, bubbles, playing cards and a sweet treat, all in a cute drawstring bag.

Log in to your account to purchase a Mid-Week Care Package.

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Can I see photos of my child at Summer Camp?

Our Photo Package is even better! Using state-of-the-art facial recognition tech, you’ll receive photos of your child directly to your inbox. No more wading through photos to find your child. This is purchased outside of the registration process. Parents of WILD and Venture children will receive an email with information on how to get photos of their child sent directly to their inbox.

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Can I send my child an email?

While your child is at camp, you and approved family and friends, can send one-way emails to keep in touch. Log in to your account, go to “View Registrations”, click on the week your child is attending, then “Send Emails”. Click “Manage Guests” from your login dashboard to invite family and friends to email your child. Emails will be printed and distributed to your child daily.

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Getting Here, Directions, Arrivals and Departures

What is the Drop-Off, Pick-Up and Super Saturday Schedule?

Families are encouraged to drop their children off at camp. Join us on arrival day (Super Saturday) between 4:30 PM and 5:30 PM to tour our facilities, meet your child’s counsellor and settle them into their bunk. Be sure to enjoy our family barbeque at the flagpole, and check out the Opening Day Show at 6:00 PM. Here you’ll meet our Camp Director and key staff members who work closely with our counsellors and instructors to make your child’s week unforgettable. We look forward to meeting you and your family!

Please note: We are not prepared to receive early arrivals on Super Saturdays. The camp gates will open promptly at 4:30 PM. Please be aware that for safety reasons, a police officer may be present at our gate to direct traffic. You are not permitted to park alongside the highway.

Super Saturday Arrival

4:30 PM – 5:30 PM – Gates open (Weeks 1-9)*
6:00 PM – 6:30 PM – Opening Day Show (Weeks 1-9 only)
*Classic Arrival is 5:00 PM – 6:00 PM

Departure or Pick-Up Time

8:30 AM – 10:00 AM – Saturday (Weeks 1-9)
8:30 AM – 10:00 AM – Friday (Classic, Week 10)

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What Conditions are there when I Pick-Up my child?

If you plan to arrive late to camp or leave early, please call our office in advance. Please note there is no adjustment in fees or option to make up missed activities. If someone different from the parent names listed on file is picking up your child from camp, please call our office as the authorized names are required to be added on file. Those picking up guests should be prepared with photo identification. Muskoka Woods does not release guest information to anyone who is not listed on the registration forms as approved by the parent/guardian.

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Are there any alternative arrival times?

If you plan to arrive late to camp or leave early, please call our office in advance. Please note there is no adjustment in fees or option to make up missed activities. If someone different from the parent names listed on file is picking up your child from camp, please call our office as the authorized names are required to be added on file. Those picking up guests should be prepared with photo identification. Muskoka Woods does not release guest information to anyone who is not listed on the registration forms as approved by the parent/guardian.

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Is there a bus my child can take to Muskoka Woods?

TRANSPORTATION

Coach Service

Guests can choose to travel one-way or round-trip to/from Muskoka Woods in chartered air-conditioned coaches with washrooms. Our staff create a fun and welcoming experience, kick-starting the fun with games and movies before arriving at camp. Our coach service arrives and departs from the southwest parking lot of The Sports Village, Vaughan (2600 Rutherford Road).

Make sure you arrive early to check in and get your seat. Please note: If someone different than the parent names listed on file is picking up your child from The Sports Village, you must call to notify our Guest Relations department and provide the authorization information for that individual.

WEEKS 1-9

COACH BUS TO CAMP

COMING HOME FROM CAMP

Check-in 1:30 PM 8:30 AM
Departure 2:00 PM 9:30 AM
Arrival 4:30 PM 11:45 AM

CLASSIC – WEEK 10

COACH BUS TO CAMP [SATURDAY]

COMING HOME FROM CAMP [FRIDAY]

Check-in 2:30 PM 8:30 AM
Departure 3:00 PM 9:30 AM
Arrival 5:30 PM 11:45 AM

*Classic schedule is exclusively for Week 10: Saturday, August 29, to Friday, September 4.

Airport Service

This service is exclusively offered for guests flying into Pearson International Airport (YYZ). Guests can choose to travel one-way or round-trip to/from Muskoka Woods with pick-up and drop-off to/from their appropriate security checkpoint. Please call our office prior to booking your flights to address any questions you may have. We have intentionally scheduled our ground transportation for our guests to arrive at camp in time for Super Saturday.

Direct ground transportation is provided to guests whose flights land/depart within the following windows:

ARRIVALS – 11:00 AM – 2:00 PM
DEPARTURES – 1:00 PM – 3:00 PM

We suggest these arrival and departure times to help reduce wait times at the airport. Should your child require the Unaccompanied Minor service as stated by the airline you are choosing, the flight must be scheduled before 7:00 PM. Muskoka Woods staff member contact information can be provided for those using Unaccompanied Minor service the week the flight is scheduled. All flight itineraries must be received by our Guest Relations department via email at least three weeks prior to travel. Pre-booking of flights is required, as we are unable to accommodate the transportation of guests flying standby. All airlines have policies regarding children; carefully check with your airline to confirm their policy for further details. Any fees charged by the airline(s) for overweight baggage and/or Unaccompanied Minor services will be at the expense and responsibility of the parent.

Booking

You may request the use of our services up until two weeks prior to the service being provided. After that time, we can take requests as space allows. If you wish to cancel any of these services, you must do so at least one week in advance. For any questions regarding transportation, please contact our Guest Relations department at (416) 495-6960 or transportation@muskokawoods.com

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Where can I find directions to camp?

The Summer Camp address is:

4585 Hwy 141 Box 130
Rosseau, Ontario
P0C 1J0 Canada

The link opens to a Google Map.

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Jobs

What is included in room and board?

Seasonal Staff are expected to live on-site at Muskoka Woods. Staff are assigned a shared room with a bunk bed and shelves. Summer Counsellors are expected to stay in the cabins with our guests.

All of your meals are prepared for you by the team in the kitchen and served in the dining halls. Room and board is included for days off.

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Can I bring or make my own food?

Staff can store snacks, treats, cereal, etc. in their rooms or the common space of their accommodations. We highly recommend that any food in cabins is kept in a sealed bin. As a seasonal staff member, you will NOT have access to a kitchen to prepare your own meals. Our kitchen provides gluten free, vegetarian, vegan and dairy free alternatives. We are a “nut-aware” facility which means we do not allow nut products in staff or guest accommodation as well as in any common area or dining room. If you have other dietary concerns please email iwanttowork@muskokawoods.com.

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Can I do laundry?

Summer staff are offered a laundry service at a subsidized price where it is picked up on a weekly basis and returned 24 hours later. Year-round staff have access to a laundry room at no cost. This is a shared community space that has high-efficiency washers and dryers to use during your time off. Staff are asked to bring their own detergent and dryer sheets.

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What is the contract length during September to June?

The September to June season is broken up into three different sessions: Fall (September – November), Winter (January – March) and Spring (April – June). We offer seasonal contracts for each session, as well as multi-season contracts that can span a year.

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What about the work term for leadership staff

Leadership positions are 10-month to 1-year contracts that have designated time off between seasons. Time between seasons is also used to debrief, plan, organize and attend leadership training.

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I’m not a Canadian citizen. Can I still work at Muskoka Woods?

In most cases, yes, you will be able to work at Muskoka Woods. We love having international
staff on our team! Most staff come to Muskoka Woods on a reciprocal Camp Staff work permit our HR Coordinators will assist you with the process. This permit allows you ONLY to work at Muskoka Woods. If you plan on staying in Canada longer, you should consider applying for an International Experience Canada work permit. (information can be found online)

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What skills will I gain from working at Muskoka Woods?

Muskoka Woods strongly believes in “inspiring youth to shape their world.” In order to support this initiative we take the mentoring, coaching and training of our staff seriously. We believe everyone can be a leader. We define a leader as “Someone who looks at their world and says, ‘It doesn’t have to be this way’, and does something about it.”

Our passion is to provide a safe environment for our staff to learn more about their individual strengths and how that contributes to a team. You will grow professionally, spiritually and personally here at Muskoka Woods all while having fun!

Because Muskoka Woods is a Christian camp, we also provide weekly church services, small groups, and one-on-one mentoring for staff in order to develop a safe Christian environment in which to live.

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Can I bring my car? Is there parking?

Yes you can bring your car. Muskoka Woods provides a large parking lot where you can park your car.

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How many staff do you hire? What is the age range of the team?

The staff community varies from season to season. Fall and Winter staff is our smallest, most intimate community with a staff of 45. As we get into the spring we hire approximately 65 people. Summer is an experience unto its own with a staff of over 350 young people. Generally our staff age range is from 17 to 25 years-old.

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What will my daily schedule be like and when is my time off?

Each season and department have different daily schedules and time off assigned this will be reviewed for each position in the interview process. For more information please feel free to email iwanttowork@muskokawoods.com.

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What is a multi-season contract?

Muskoka Woods offers seasonal employment all year round! Join us for the Winter, Spring, Summer and Fall or any combination of the seasons. Come and experience what Muskoka Woods has to offer each season as the snow falls, the flowers bloom, the sun shines and the leaves fall.

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Online Registration

I’ve already completed my registration, but would like to make a schedule change. Am I able to do this?

Yes! You can log into your family profile and make schedule changes at any time up until one week before your child’s week at camp begins.

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A specific activity is not showing up as available, how can I get into this activity?

Unfortunately, it is not showing up because it is full for the current week. Since families can change their schedules at any time online, we encourage you to check the availability regularly, as some activity spots may open up.

Alternatively, you may be in the wrong price package. If this is the case, you can call Guest Relations at 416.495.6960 to change packages.

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I forgot my username/password. Can I get it back?

Yes! please visit this page to reset your password.

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Schools

What does it cost for an overnight school trip to Muskoka Woods?

Three-day, two-night retreats start at $205 + HST per student.

Customize your trip with fun additions, such as:

– Pizza Party
– Birthday Celebrations
– Kraken Racer Water Slide
– Concerts in the Hanger
– Fireworks Show
– Evening indoor skate/ scooter session
– Evening Giant Swing & Zip Line

Contact Sarah Bourque, by phone (705-732-4373) or email for pricing and availability information. Please have your arrival and departure dates, and the age / size of your group, ready at the time of booking.

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When should I register for my overnight school trip?

To avoid disappointment, register early. May/June and September/October are, traditionally, very popular months. Bookings can be made one year in advance.

Activity selection and availability is on a first come, first serve basis. In the winter and spring, your group may choose Option A or Option B for their activities. You cannot mix the two options. However, we may be able to arrange adding on activities in the evening or over meal times for an additional cost. A License Agreement package (including Individual Guest Waiver form and Diet Restriction form) will be mailed to you once the details of your trip have been confirmed.

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What is the menu for overnight school trips?

Muskoka Woods’ executive chef prepares a meal plan each week that is both nutritious and delicious. Download a PDF of a sample meal plan.

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How many people can Muskoka Woods accommodate?

Muskoka Woods can accommodate groups up to 600 and can tailor programs to met a variety of student certifications, goals and outcomes. Our property features

  • 1,100+ acres of woodland
  • 2,800 feet of waterfront on Lake Rosseau
  • Six different meeting spaces, including The Hangar, which hosts up to 800 guests and includes the use of our world-class audiovisual equipment and staff
  • Fully winterized cabins that accommodate up to 14 guests
  • Teachers stay for free in well-appointed suites, in close proximity to student cabins
  • Inclusive environment that offers accessible accommodations to meet a range of abilities
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Summer Camp

My child is staying multiple weeks. Can they stay over?

Staying consecutive weeks at camp? Enjoy our stayover program on Saturday while camp is transitioning into a new week. Stayover guests participate in a variety of activities including beach parties, riding the Kraken, and other camp games, supervised by our staff. We also offer optional day trips to Canada’s Wonderland (July 4 and July 18, $325) and Toronto Experience (July 11, $425) for stayover guests. Stayover guests will travel with Muskoka Woods staff in a camp vehicle to their destination.

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It’s my first time at Muskoka Woods and I have a lot of questions. Is there someone I can talk to?

Of course! You can call our Experience Experts at 416-495-6960 or email them at firsttime@muskokawoods.com

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I want to add spending money to my child’s camp store account. How do I do this?

You can log into your family profile and add spending money to their account, which they will be able to access immediately. You can also bring money with you to deposit on arrival.

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Will you send clothing that my child lost at camp back to us?

We strongly encourage parents to label all of their children’s belongings, as this helps us to return any items found during their stay. Parents and guests are reminded to check our lost and found table outside of the main office on Saturday morning before leaving camp. If you return home and discover something is missing, you can give us a call and we are happy to check our lost and found log. If the item is found, we can ship small items C.O.D. (cost on delivery) back to you.

If your item is not in our lost and found room, it will be recorded on our lost and found search form. We have a large volume of lost items that are unclaimed, and we are unable to store anything beyond three weeks (including the current week). All summer lost and found will be donated on the last Friday of camp.

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What should I pack for camp?

Getting ready to come up to Muskoka Woods? Check off the following list to make sure you don’t forget anything. Remember to label all clothing.

  • Toiletries
  • Shampoo
  • Sunscreen
  • Soap
  • Insect Repellent
  • Toothbrush
  • Toothpaste
  • Deodorant
  • Running Shoes
  • Hat
  • Jacket, raincoat and rubber boots
  • Underwear and socks
  • Bathing suits
  • Several shirts/tops and shorts
  • Several sweatshirts and/or sweaters
  • Jeans and/or sweatpants
  • Pajamas
  • Labeled water bottle
  • Pillow
  • Blanket/Sleeping bag/ Single Bed Sheets
  • Towels (beach and shower)
  • Flashlight
  • Small backpack
  • Plastic drawers [Optional]
  • Fan [Optional]

We do not recommend bringing valuables such as tablets, jewelry or cell phones, as Muskoka Woods will not accept responsibility for lost or stolen items.

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Do I need to send any special equipment with my child?

Some programs do require you send the appropriate equipment with your child to summer camp.

3 & 6 hour Skate Park Guests:

  • Skateboarding: helmet, kneepads, elbow pads and skateboard
  • Inline Skating: skates, helmet, kneepads, elbow pads and wrist guards
  • BMX: helmet, kneepads, elbow pads, BMX bike and bike lock

All Day Golf Academy:

  • Golf clubs and shirt with a collar
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Can Muskoka Woods provide me with a sleeping bag and other summer camp essentials?

Yes!

For an additional cost, you can purchase your child a Camp Essentials Kit that will be waiting for them on their bunk when they arrive at camp.

Basic Camp Essentials Kit includes a water bottle, sunglasses, sunscreen, bug spray, toothbrush and toothpaste.
Deluxe Camp Essentials Kit includes a sleeping bag, pillow, pillowcase, fitted bed sheet, beach towel, gym bag and Basic Camp Essentials Kit.

Log in to your account to purchase a Camp Essentials Kit.

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Can Muskoka Woods do my child’s laundry?

Guests staying two or more consecutive weeks can register for our laundry service. They will receive a laundry bag during the week, which is picked up on the weekend and returned the following day. Counsellors are available to help younger guests use this service.

Log in to your account to purchase a purchase a laundry package.

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How do I add money to my child’s Camp Store account?

For your convenience, we highly recommend that you set up a Store Account before your child arrives. We suggest $55 per week. You can log into your family profile and add money to your child’s Store Account at any time, even while they are at camp. Want to know what they are spending their money on? You can get an up-to-the-minute report of their purchases. Any balance over $10 will be refunded in September by cheque or credit applied to your Visa or MasterCard.

Log in to your account to set up and add funds to your child’s Camp Store account.

In addition you can:

a) include it with your registration
b) bring money with you to deposit on arrival

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Can I make a cabinmate request for my child?

Cabinmate requests are completely optional. We guarantee one cabinmate request as long as:

  1. the request has been reciprocated
  2. both guests are registered in the same week and same age group (based on age as of December 31st)
  3. requests are made at least two weeks prior to arrival

We will do our best to honour any requests that are made. NOTE: While we do our best to accommodate special requests, such as counsellor and language requests, we cannot guarantee that these requests will be fulfilled.

To make a cabinmate request, log in to your account or contact Guest Relations.

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How do you protect against head lice?

Head lice is a common problem amongst children and is occasionally identified in our incoming guests. As a community living in close quarters, head lice can spread quickly and be hard to eliminate. In an effort to prevent lice, we request that all parents check their child’s head for lice before arrival. We recommend checking for lice both one week and one day before arrival.

Upon arrival, guests will also be checked by a Lice Screening company called Lice Squad. If any lice or nits are found, parents will have one of two options:

  • Return home and, after proper treatment has been received, return back to camp (product will be available to purchase)
  • Parents can request Lice Squad to treat the guest for lice. Parents will be subject to a $275.00 minimum lice treatment fee payable upfront. This includes one on-site treatment and comb out by a nurse, as well as the supplies necessary to continue treatment at home.

To avoid stress and disappointment, we strongly urge you to check your child’s hair prior to arrival.

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My child has dietary concerns, can Muskoka Woods accommodate this?

Meals at Muskoka Woods are served buffet style. Guests enjoy a wide variety of foods, including a full salad bar and vegetarian meal options. Please inform us of your child’s special dietary needs when you register, and we will be glad to accommodate them. At most meals, guests are seated with their cabin group. Due to the number of guests and staff with nut allergies, we ask that you do not send any snacks with your children containing nuts of any sort.

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My child has special needs can you tell me about your exceptionality program?

Prior to registration, parents of guests with special needs are invited to contact Guest Relations, who will connect you with our exceptionalities coordinator to discuss availability and how we may best care for your child.

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What is the Christian Content at Muskoka Woods?

Muskoka Woods is a Christian youth development organization that welcomes everyone to an experience for a lifetime. Cabin Chat and Conversation Cafe are a special part of each night at Muskoka Woods, with WILD and Venture guests participating in Cabin Chat and Junior High and Senior High guests in Conversation Cafe. During this time, guests share on topics including Christian values, character building and personal beliefs. These sessions create a safe space for listening, laughing and learning about values and morals through Bible stories. We encourage young people to think in new ways. Whatever the occasion, our conversations are age appropriate and respectful of all religions and beliefs.

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What does the summer camp meal menu include?

Muskoka Woods takes great care to ensure meals are nutritious and delicious. Guests at Muskoka Woods summer camp have varying tastes so we ensure there is variety every day. In addition, special diets can be accommodated.

Download a sample menu here.

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