Frequently Asked Questions

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Communicating with my child at Summer Camp

How can I contact my child at camp?

The best way to connect with your child at camp is through one-way email. Muskoka Woods is partnering with Bunk1 to offer an easy way to keep up-to-date while your child is at camp. Through secure online photo galleries with facial recognition, and the ability to write one-way emails to your child while they are at camp, you can feel connected with ease using your mobile device. Read more about the Bunk1 packages and how to stay connected here.
Emails are printed and delivered to guests daily.

Can I send my child a gift at Summer Camp?

For guests in WILD, Venture and Junior High, for an additional cost, you can purchase your child a Mid-Week Care Package which will be delivered to your child’s bunk on Tuesday to remind them you are thinking of them! Includes a Muskoka Woods stuffed animal, bubbles, playing cards and a sweet treat, all in a cute drawstring bag.

What is Muskoka Woods’ cell phone policy?

We recognize that camp is a transforming experience where kids get to have fun, grow in confidence and leave inspired to shape their world, and that technology can sometimes be a barrier to the full potential that is offered through camp. We recommend that all communication devices should stay at home. If a family reaches a decision that their child will come to Muskoka Woods with a device, please see our Cell Phone Policy.

Getting Here, Directions, Arrivals and Departures

Is there a bus my child can take to Muskoka Woods?

At this time, we are not offering transportation to and from camp. Transportation will need to be provided by the parent/guardian.

Where can I find directions to camp?

The Summer Camp address is:

4585 Hwy 141 Box 130

Rosseau, Ontario

P0C 1J0 Canada

The link opens to a Google Map; however, please note there is significant construction being done on HWY 141 this summer.

The Ministry of Transportation (MTO) reported that roads will be reduced to one lane on the Bent River side of HWY 141 in July, and roads will be reduced to one lane on the Rosseau side of HWY 141 in August. Therefore, if you are coming in July, we ask that you arrive using HWY 400 and in August, you arrive using HWY 11. This will significantly reduce traffic for you and ensure we get all guests on property on time. Check your email and SMS messages for updates.

What conditions are there when I pick-up my child?

If you plan to arrive late to camp or leave early, please call our office in advance. Please note there is no adjustment in fees or option to make up missed activities. If someone different from the parent names listed on file is picking up your child from camp, please call our office as the authorized names are required to be added on file. Those picking up guests should be prepared with photo identification. Muskoka Woods does not release guest information to anyone who is not listed on the registration forms as approved by the parent/guardian.

When do I drop off and pick up my child?

SCHEDULE FOR SUNDAY DROP-OFF AND SATURDAY (WEEKS 1-8) PICK-UP / FRIDAY CLASSIC (WEEK 9) PICK-UP

SUNDAY ARRIVAL DROP-OFF

There are four staggered arrival times for Weeks 1 to 8:
– Last Names A to H: 3:00-3:30 PM
– Last Names I to Q: 3:45-4:15 PM
– Last Names R to Z: 4:30-5:00 PM
– CEO: 5:00-5:30 PM

Classic (Week 9) staggered arrival times are:
– Last Names A to Q: 4:00-4:45 PM
– Last Names R to Z: 4:45-5:30 PM

As you pull in the gate and are greeted by our friendly staff, a Welcome Expert will ask you health screening questions. If your child has any medications to drop off, you will be directed to our medical tent. We will direct you to each cabin you need to stop at, and you will drive right up to the cabin! Our amazing Counsellors and Welcome Experts will be there to help your child with their bags and get them settled in their cabin.

Guests may be dropped off by boat or float plane at our boathouse dock during the same arrival times.

After dropping your child off at their cabin, our staff will direct you back onto the road for your trip home. All guests will enjoy dinner with their new cabinmates shortly after arriving and getting settled in.

Please note: We are not prepared to receive early arrivals on Sundays, as we are busy preparing the property for an amazing week for your child! The camp gates will open promptly at 3:00 PM. Please be aware that a police officer may be at our gate to direct traffic for safety reasons, and you are not permitted to park alongside the highway.

SATURDAY (WEEKS 1 to 8) PICK-UP / FRIDAY CLASSIC (WEEK 9) PICK-UP

Departure from camp will look similar to arrival at camp minus the on-site screening. There are three staggered departure times for Weeks 1to8:
– Last Names A to H: 9:00-9:30 AM
– Last Names I to Q: 9:45-10:15 AM
– Last Names R to Z: 10:30-11:00 AM

CEO Graduation is at 9:30 AM on Saturday, July 30 for Session 1, and August 27 for Session 2. CEO guests would depart following that.

Classic (Week 9) Friday Departure time:
– All guests: 9:00-10:00 AM

Check out our Parents Guide for more important information on what to know before coming to camp.

Healthcare Centre

Do you have a health centre with nurses and a doctor?

At Muskoka Woods, we don’t just meet the Ontario Camping Association’s standards of healthcare – we exceed them. Our Healthcare Centre is staffed all summer long by our Head Nurse and Healthcare Crew. Each week, a Doctor and Nurse team join us to ensure the best care possible. We are equipped 24/7 to attend to the medical needs of our guests should they arise. Muskoka Woods is located approximately 30 minutes away from hospital facilities in the Parry Sound and Bracebridge areas.

For guests with a medical condition requiring additional support such as epilepsy or diabetes, please contact our Medical Director today at healthcare@muskokawoods.com to discuss your child’s needs and our ability to match support to provide a safe and healthy week.

If your child needs to take medication while at Muskoka Woods, please bring it with the original label and drop it off at our Healthcare Centre on Sunday. Medication will be administered as per the guest’s needs.

What if someone in my child’s cabin gets sick? Will my child have to come home?

If a guest is feeling sick, they will be seen by our team of healthcare professionals to determine the next best steps for the care of the child and the guests in their cabin. If there is no concern for COVID, there will likely be no impact to your child’s experience.

My child needs to take medication, how do they get it?

If your child needs to take medication while at Muskoka Woods, please bring it with the original label and drop it off at the Healthcare Tent on Sunday. Medication will be administered as per the guest’s needs.

Login / Username / Password

I forgot my username/password. Can I get it back?

Yes! Please visit this page to reset your password.

I have questions about my account, what can I do?

Our Guest Relations team can be reached via live chat, email at guestrelations@muskokawoods.com or phone at 705-732-4373 to answer any of your questions.

Registering for Camp during COVID-19

What if after I register, I change my mind and no longer feel safe sending my child to camp?

We understand that this is a unique time with COVID-19, and that the comfortability to register at this time will vary for each family. We recommend you familiarize yourself with our Terms and Conditions and the Cancellation Policy before registering. We want to reassure families that your child(ren)s safety is our top priority. We will meet and exceed all OCA standards and Public Health guidelines as we are implementing procedures.

If camp cannot run in Summer 2022, will my fees be refunded or credited?

If summer camp 2022 cannot run, your fees will be held as a credit to Summer 2023. If you need to cancel your registration, the 2022 Terms & Conditions will apply.

I heard there was a COVID-19 outbreak during summer camp 2021, is this true?

In August 2021, the Simcoe District Health Unit (SHDU) declared a COVID-19 outbreak at Muskoka Woods after two people at Muskoka Woods tested positive for COVID-19. The result was a three-week closure where total positive test results totaled 12 individuals with the majority being in one cohort.

When the SMDU decalred the outbreak over, they pointed to Muskoka Woods’ safety protocols as the reason for the containment of spread and our handling of the outbreak exemplary. “This particular camp (Muskoka Woods) did the best they can, but COVID is very stealthy …” – Dr. Colin Lee, associate medical officer with the Simcoe Muskoka District Health Unit.

Kids need camp!

After all we’ve been through, why are we so excited to be open this summer? We couldn’t say it any better then these experts and parents:

“Having children safely re-engage in learning, play and social activities with other children is of great benefit to their mental, emotional and behavioural development,” … “Children thrive when they are able to interact with other children. The reopening of child care centres is an important step forward for allowing children to be with their peers and enjoy activities outside of their home environment.”
– Dr. Ronald Cohn, President and CEO of The Hospital for Sick Children (SickKids)

“My little guy was in WILD last week… for his first overnight camp experience. He had the most amazing time ever!! Loved everything about it! He really struggled being at home with online learning as he is an active little 6 year old. It really affected him mentally and emotionally. Since being home from camp he’s a changed kid! He’s so much happier and seems more calm and at peace since having this amazing experience. He talks very highly of his wonderful counsellors and enjoyed meeting some new friends and trying out new activities. I can’t say enough good things about the camp. I know you all worked so hard and had very very good protocols in place. I know the people at the health unit are very impressed with everything you have in place for safety protocols.”
– Mother of a 6-year-old camper

“Our daughter suffered from separation anxiety at a different camp 3 years ago. We worked with a counsellor to prepare her for the 2020 summer (at another camp) which was cancelled due to COVID. Long story short, we were all nervous about whether she would be successful and Muskoka Woods absolutely exceeded our expectations. The support beforehand, the care from her counsellor, the focus on values and all the fun activities … resulted in our daughter facing her fear and loving camp. She is already petitioning for 2-3 weeks next summer.”
– Mother of a teen camper

“This was the first time my children attended Muskoka Woods. My son is very shy and anxious around new children and was very nervous about attending camp. His counselor… was absolutely amazing and made this experience a memorable one for my son. After a year of isolation given the pandemic, this was a healing experience for my child and I am grateful he was surrounded by caring people who made him feel accepted and comfortable.”
– Mother of a teen camper

We’re grateful for all our families’ trust and confidence in our ability to provide a safe and fun summer camp experience for their children. We look forward to welcoming kids back to camp.

Is there new COVID-19 Ontario Public Health Camp Guidance?

As the Reopening Ontario Act is no longer in effect, the Ministry of Health guidance document entitled COVID-19 Safety Guidelines for Camps is no longer a requirement for summer camps. Likewise, the Ontario Camps Association (OCA) has stated it is unlikely any new camp guidance will be released for this summer.

Does my child need to bring or wear a mask?

We recommend guests pack masks. We will be a mask-friendly environment for those who choose to wear a mask during their time at camp. If a guest is identified as having COVID-19 symptoms or is in contact with someone with symptoms, the Health Care Centre may require your child or staff member to wear a mask.

Does my child need to do a PCR or RAT test before camp? Will there be any testing or screening at camp?

Public Health is not recommending testing at this time. However, if your child is experiencing new or worsening COVID-19 symptoms and/or has been recommended to isolate by a doctor, health care professional, public health unit, or the Ontario COVID-19 Self Assessment, and if the isolation period overlaps with a guest’s arrival, do not come to camp. Contact our Guest Relations team to make alternate arrangements for your week of camp.

Upon arrival, before getting out of your car, we will screen all guests for COVID-19 symptoms. If a child has symptoms they will be assessed by a member of our Healtcare Centre to determine if they can attend camp.

Will my child need to have a vaccine to come to camp?

We strongly recommend that all guests and staff be fully vaccinated. However, there will be no vaccination requirement for guests or staff of Muskoka Woods, with the exception of counsellors. All counsellors will be fully vaccinated for COVID-19.

Summer Camp

Will you send clothing that my child lost at camp back to us?

We strongly encourage parents to label all of their children’s belongings, as this helps us to return any items found during their stay. If you return home and discover something is missing, you can give us a call and we are happy to check our lost and found log. If the item is found, we can ship small items C.O.D. (cost on delivery) back to you.

If your item is not in our lost and found room, it will be recorded on our lost and found search form. We have a large volume of lost items that are unclaimed, and we are unable to store anything beyond three weeks (including the current week). All summer lost and found will be donated on the last Friday of camp.

What should I pack for camp?

Getting ready to come up to Muskoka Woods? Check out our suggested packing list to make sure you don’t forget anything. Remember to label all clothing, and we do not recommend bringing valuables such as tablets, jewelry or cell phones. Muskoka Woods will not accept responsibility for lost or stolen items.

Can Muskoka Woods provide me with a sleeping bag and other summer camp essentials?

Yes! You can purchase a Camp Essentials Kit in your online account that will be waiting for your child in their cabin when they arrive. This kit comes with everything you might need for the week away at camp: a sleeping bag, pillow, pillowcase, fitted bed sheet, beach towel, gym bag, a water bottle, sunglasses, sunscreen, toothbrush and toothpaste.

How do I add money to my child’s Camp Store account?

The Camp Store is full of treats your child can purchase; like a midweek ice cream, Muskoka Woods gear, and other items to buy as a memory of their incredible time at camp! For your convenience, we recommend that you set up a Store Account before your child arrives. We suggest $65 per week. You can log into your family profile and add money to your child’s Store Account at any time, even while they are at camp. Want to know what they are spending their money on? You can see an up-to-the-minute report of their purchases through your online account. Any balance over $10 will be refunded in September to your VISA or MasterCard on file.

Set up a Store Account in one of two ways:

a) Add money to your child’s store account as part of the registration process, or

b) Sign into your family profile before camp and add it to your child’s registration.

Can I make a cabinmate request for my child?

Camp is about friendships; the ones you might come with, and all of the new ones you’ll make! Cabinmate requests are completely optional. We put a lot of care into creating cabins where all guests will make new friends and have an incredible week. Cabins are made based on age-groups; please check-out our webpages about each age-group to see where your child will belong this summer.

We guarantee one cabinmate request as long as: both guests have requested each other and only each other, both guests are registered in the same week and same age group (based on age as of December 31st of the current year of camp), and requests are made at least two weeks prior to arrival. We will do our best to honour any requests that are made. NOTE: While we do our best to accommodate special requests, such as counsellor and language requests, we cannot guarantee that these requests will be fulfilled.

My child has dietary concerns, can Muskoka Woods accommodate this?

Meals at Muskoka Woods are healthy and delicious! Guests enjoy a wide variety of nutritious meal options for breakfast, lunch and dinner as well as an evening snack every day. If you choose to send additional snacks to camp with your child(ren), we ask that you ensure they do not contain nuts of any sort. We are able to provide gluten-free, dairy-free, vegetarian and vegan meal options. If your child requires one of these special diets, please make the appropriate selection in their medical form in your account. If your child has special dietary needs or concerns outside of those listed above, please complete their medical form immediately after finishing their registration and contact us to discuss. Our Kitchen Team can be reached at specialdiets@muskokawoods.com if you would like to speak with them about your child’s needs in advance.

I’ve never been to overnight camp before and a week seems too long for my first time. Can I come for a shorter stay?

At this time, we do not offer a camp experience shorter than a week, or what was previously called the Test Drive program. We believe the best possible experience for the guest is the full week at camp, growing in skills and building friendships. One-way emails can be a great way to help with homesickness while away from home.

What does the summer camp meal menu include?

Muskoka Woods takes great care to ensure meals are nutritious and delicious. Guests at Muskoka Woods summer camp have varying tastes so we ensure there is variety every day. In addition, special diets can be accommodated.

See a sample menu here.

My child is staying multiple weeks. Can they stay over?

If your child is staying consecutive weeks, they can join the stayover program free of charge.

My child has special needs can you tell me about your exceptionality program?

Muskoka Woods provides an inclusive camp experience for all guests and our Exceptionalities program is designed for children with special needs. Our desire is to provide appropriate support for the child’s physical, intellectual, social or behavioural needs, ensuring each guest has the most successful week possible.

Support options range from 1:1 assistance during the day to a few check-ins during the week. We are proud to offer the Inspiration Garden for our guests; a garden space at the centre of camp which encourages movement and activity by combining sensory toys, a water feature for miniature sailboat racing, a Snoezelen room, music centre, and cozy day-use cabins to rest in.

There is no additional cost for staff assistance, however, our program is small and fills up quickly. Please reach out to our Exceptionalities Team at exceptionalities@muskokawoods.com today to discuss availability and support for your child.

Can my younger child visit their older sibling?

Yes! Either child can ask their counsellor if it’s okay that they go visit their sibling.

What is the Christian Content at Muskoka Woods?

Muskoka Woods is a Christian youth development organization that welcomes everyone to an experience for a lifetime. Cabin Chat and Convo Cafe are intentional times each day where we invite young people into conversations to explore what it is they believe. WILD and Venture guests participate in Cabin Chat and Junior High, Senior High and Crew guests in Conversation Cafe. We offer a choice of two streams of Conversation Cafe: Exploring Life, and Diving Deeper. In Exploring Life our staff share about Christian values, character building and personal beliefs, all relevant to the specific age group. At Diving Deeper, guests will learn more about these same Christian values through Bible based teaching. We establish in all sessions a safe space for our guests to listen, laugh and learn about values and morals as they are invited and encouraged to think about what they believe, and share their questions and perspectives in a safe environment. Our conversations are age appropriate and respectful of all religions and beliefs.

Why are you not offering activity selection?

COVID-19 forced a lot of us to do things differently, however, some silver linings were found. One of those was guests doing activities with their cabin. The majority of our customers of all ages preferred the cabin cohort model of camp, compared to choosing their activity schedule. Parents and guests talked about how they grew closer in friendship because they did everything together with kids their same age. Our guests had a chance to forge deeper connections with the new friends they made in their cabins and also got a chance to try many new activities instead of only six activities for the week.

The main concern from those who did not prefer the cabin groups was that they didn’t meet as many new friends as they typically did, in part due to the COVID restrictions in place last summer. Since COVID restrictions have eased for Summer 2022, cabins will no longer need to stay separated into cohorts. Instead, cabins will interact more, allowing guests to meet and bond with others daily.

We have loved being able to offer a wide selection of activities to our guests in Summer 2021 and received great feedback that they loved trying something new! We recognize our guests also enjoy deeper focus into improving their specific skills; with this, we will consider what will be fun, safe and permitted as we prepare ahead for Summer 2023.