Muskoka Woods: Built to last

Responding to summer camps closing

A message from John McAuley, President and CEO

“Thanks for the note. We are crying right along with you. My husband attended Muskoka Woods and now both our kids attend. We have greatly appreciated how you have kept the kids engaged over the last number of weeks. We are thinking of you, your team and the entire camper population that is going to miss out on this summer.”

-Shannon B.

“So sorry to hear this. Thank you for all the wonderful summers. See you next year! All the best! I have a very, very sad kid … not sure what summer will be like.”

– Vanessa H.

“We are very sad of this news! We have so much appreciation for your kindness and consideration for our family. You have created so may fond memories for my girls to cherish FOREVER!”

– Jennifer M.

“Thanks for the note. We are crying right along with you. My husband attended Muskoka Woods and now both our kids attend. We have greatly appreciated how you have kept the kids engaged over the last number of weeks. We are thinking of you, your team and the entire camper population that is going to miss out on this summer.”

-Shannon B.

“So sorry to hear this. Thank you for all the wonderful summers. See you next year! All the best! I have a very, very sad kid … not sure what summer will be like.”

– Vanessa H.

“We are very sad of this news! We have so much appreciation for your kindness and consideration for our family. You have created so may fond memories for my girls to cherish FOREVER!”

– Jennifer M.

This is the first time in our 40 year history we will not be running a full summer camp program and truthfully, we’re full of sorrow.

However, we have been preparing for this scenario and have made available two options for families to either receive a credit towards next year’s summer camp that includes early access to registration and an option to receive a full refund including deposit.

OPTIONS FOR CREDIT AND REFUND FAQS

Options for Credit and Refund

What are my refund options

If you were registered for summer 2020, up until June 19th, 2020, Muskoka Woods offered you the option of a full refund or credit to summer camp 2021. If you missed this deadline and you have questions please don’t hesitate to contact us. Our office is closed due to the Ontario Government’s closure of non-essential services, however, our Guest Relations team is working from home and can be reached via chat between normal business hours, email guestrelations@muskokawoods.com or you can leave a voicemail at 416-495-6960 ext. 306 and someone will return your call.

 

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How long is my credit valid for?

This credit is accessible on your family profile, and is valid until August 20, 2021. It is non-transferable to another family. This is only a monetary credit and we have not transferred your week or activity selections from summer camp 2020 to summer camp 2021.

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Is my 2020 deposit towards 2021 non-refundable?

Yes, once 2021 registration opens your deposit is non-refundable. We will only refund deposits should Summer Camp 2021 need to be cancelled. If you have additional fees on top of the deposit, those fees are refundable until the final payment date on April 15, 2021.

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When will I see my credit in my family profile?

If you left a balance with us, your credit is in your Family Profile.

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I believe there may be an issue with my card, what should I do to receive a fund?

Examples include: my card has expired, been compromised, or I have cancelled my card. You can indicate this to our team at the time you decide to request a refund using our form. If you have further questions, please email guestrelations@muskokawoods.com or leave a voicemail at 416-495-6960 ext. 306 and we will reach out with a solution for your situation.

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When are you opening summer 2021 Registration?

Summer 2021 Registration will open late fall 2020 or early 2021. We will communicate an exact date closer to the opening date of registration.

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Can I just hold my registration and activity choices for summer camp 2021?

We’re so glad to hear you’d like to join us next summer! We will hold your fees on file for your family to use towards next summer, and if you do this, you will get early registration access for summer 2021. However, because every year the dates of camp change and we add new exciting activities, we cannot carry forward registrations. This is only a monetary credit and we have not transferred your week or activity selections from Summer Camp 2020 to Summer Camp 2021.

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I have questions, what can I do?

Our office is closed due to the Ontario Government’s closure of non-essential services, however, our Guest Relations team is working from home and can be reached via chat between normal business hours, email guestrelations@muskokawoods.com or you can leave a voicemail at 416-495-6960 ext. 306 and someone will return your call.  We are experiencing a much larger volume of calls and emails than usual. Thanks for your patience during this time.

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We are looking forward to summer 2021