COVID-19 Response

This is definitely an unsettling and uncertain time for all of us. As the COVID-19 pandemic unfolds around us, organizations around the world are responding to the latest information and directives from government agencies. Muskoka Woods is monitoring the situation closely and we are working diligently on how this will impact summer camp. We wanted to take a moment to update our families on what is happening at Muskoka Woods. 

Below, please find our most recent response and updates to the changing realities of the situation.

Q: What are the plans for summer camp?

A: At this moment, we are continuing to plan for a great summer camp experience. Muskoka Woods is monitoring the situation closely and we are working diligently on how this will impact summer camp.

As we get closer to the summer, we understand there is a growing need for clarity with what is going to happen with summer camp at Muskoka Woods. Today we are still without clear direction from the government or health authorities as to where summer camp fits into the plan to reopen our province. We anticipate more information by mid-May and full clarity by the first week of June.

Q: I’m not ready to make my final payment for summer camp due the uncertainty of this situation, what should I do?

A: In order to give all our families some peace of mind, we have delayed the final payment date to June 19th.  What this means for our guests and their families is while we continue to keep up to date with news about the COVID-19 pandemic, you are able to keep your spot and activities reserved without the need to commit payment beyond your initial deposit.

Q: If Muskoka Woods is unable to operate or I cannot attend due to government regulations, will I receive a refund?
A: Yes, you can either receive a full refund or apply your payment to next summer’s registration.

Q: What are you doing to ensure summer camp is safe?

A: Safety is a core value of Muskoka Woods. Every decision we make is informed through the lens of safety. We’re also committed to being good citizens who take direction from government officials, public health and other agencies on group gatherings, cleaning/sanitizing protocols and other public hygiene guidelines. We will continue to adapt our plans as the situation evolves and keep you informed on specific initiatives as we get closer to the summer. 

Q: Who specifically are you getting advice from regarding safety?

A: Muskoka Woods has a standing Health and Safety Committee. They are tracking all relevant information from national and local authorities to stay informed on the situation. We have been in direct contact with government agencies and experts in the field to get the best input into our response including The Simcoe Muskoka District Health Unit which updates information regularly here. We also encourage all parents to review the public health websites https://www.ontario.ca/coronavirus and www.canada.ca/covid19 for a full list of updates. Muskoka Woods is also a fully accredited member of the OCA and have always exceeded their high and exacting standards. We are in regular contact with them regarding best practices for summer camp.

Q: Who is on your Health Advisory Committee

A: Muskoka Woods has a Health Advisory Committee made up of respected professionals from the healthcare field. They have been advising Muskoka Woods during this pandemic on our processes, protocols, how we operate the Health Care Centre. Our Health Advisory Committee includes:

Dr. Rob Woodall, BSc, MD, CCFP(EM), Dip Sport Med(CASEM)
Dr. Woodall currently practices in the Emergency Department at Windsor Regional Hospital and is also the former Chief of Emergency Medicine for Windsor and its surrounding region. He is the first-ever recipient of Physician Legends Award, Windsor Regional Hospital (2013) and the Above & Beyond Recognition Recipient, Windsor Regional Hospital (2007-2020). 

Susan Woollard, RN, BHS, MAEd, CHE
Susan has been with North York General Hospital since 1980 and has held several leadership positions including Unit Administrator and Program Director in Emergency Services, Director of Professional Practice, Research and Education and most recently, Program Director of Medicine, Critical Care and Elder Care. She is a member of the NYGH leadership team serving as the Vice President, Clinical Services and Chief Nursing Executive. 

Lori McAuley, RN
Lori is a registered nurse and has been the Muskoka Woods Healthcare Centre Director since 2010. Her nursing career has seen her serve as a nurse at Sick Kids as a public health nurse with Toronto Public Health where she worked with communities and in schools She first attended Muskoka Woods as a counselor in training in 1979 and has been at the camp in some capacity every summer since.

Q: What are some of your policies to ensure safety?

As you are aware, information is changing daily and hourly. We are continually revising and updating our policies and procedures to best reflect the current reality. We have a Crisis Management plan in place and are revising it in concordance with best practices around COVID-19 protocols. These include:

  • Enhanced screening at arrival for symptoms related to this virus. This screening will include a health questionnaire to be completed by all guests, staff and visitors prior to arrival on property.
  • Reinforcing public hygiene practices through increased hand washing stations, protocols for usage of our medical grade hand sanitizer in dining halls and key areas, and other best practices to prevent the spread of illness at camp
  • Enhanced training for staff during our staff week
  • Increased sanitation and cleaning, particularly in high traffic areas of camp

Q: Will you have international guests at camp?

Currently non-essential travel into Canada is not permitted. At this stage, we do not have clarity on when this restriction will be lifted. We are also awaiting further direction on guidelines from our government on what will be required to operate our summer camp when we open.  As such, we are making plans for the following scenarios:

  • The Canadian government makes a decision that will sadly, prevent guests from outside of Canada from attending camp.
  • The Canadian government will open borders to guests from outside of Canada but other realities force Muskoka Woods to close the camp to guests from outside of Canada in 2020. 
  • The Canadian government does not make a decision about guests from outside of Canada in adequate time to prepare for the beginning of summer. The plan for international guests will then be made using the best advice available from our Health Advisor Committee and Canada’s health authorities. 

Muskoka Woods is committed to communicating to our families as soon as we have a clear direction. We will clarify our path forward to all of our international guests by June 01, 2020 at the latest.

Q: I have questions, what can I do?

Our office is closed due to the Ontario Government’s closure of non-essential services, however, our Guest Relations team is working from home and can be reached via chat between normal business hours, email info@muskokawoods.com or you can leave a voicemail at 416-495-6960 ext. 306 and someone will return your call within the next business day.

This is definitely an unsettling and uncertain time for all of us. As the COVID-19 pandemic unfolds around us, organizations around the world are responding to the latest information and directives from government agencies. Muskoka Woods is monitoring the situation closely and we are working diligently on how this will impact summer camp. We wanted to take a moment to update our families on what is happening at Muskoka Woods. 

 

Below, please find our most recent response and updates to the changing realities of the situation.

 

Q: What are the plans for summer camp?

A: At this moment, we are continuing to plan for a great summer camp experience. Muskoka Woods is monitoring the situation closely and we are working diligently on how this will impact summer camp.

As we get closer to the summer, we understand there is a growing need for clarity with what is going to happen with summer camp at Muskoka Woods. Today we are still without clear direction from the government or health authorities as to where summer camp fits into the plan to reopen our province. We anticipate more information by mid-May and full clarity by the first week of June.

Q: I’m not ready to make my final payment for summer camp due the uncertainty of this situation, what should I do?

A: In order to give all our families some peace of mind, we have delayed the final payment date to June 19th.  What this means for our guests and their families is while we continue to keep up to date with news about the COVID-19 pandemic, you are able to keep your spot and activities reserved without the need to commit payment beyond your initial deposit.

Q: If Muskoka Woods is unable to operate or I cannot attend due to government regulations, will I receive a refund?
A: Yes, you can either receive a full refund or apply your payment to next summer’s registration.

Q: What are you doing to ensure summer camp is safe?

A: Safety is a core value of Muskoka Woods. Every decision we make is informed through the lens of safety. We’re also committed to being good citizens who take direction from government officials, public health and other agencies on group gatherings, cleaning/sanitizing protocols and other public hygiene guidelines. We will continue to adapt our plans as the situation evolves and keep you informed on specific initiatives as we get closer to the summer. 

Q: Who specifically are you getting advice from regarding safety?

A: Muskoka Woods has a standing Health and Safety Committee. They are tracking all relevant information from national and local authorities to stay informed on the situation. We have been in direct contact with government agencies and experts in the field to get the best input into our response including The Simcoe Muskoka District Health Unit which updates information regularly here. We also encourage all parents to review the public health websites https://www.ontario.ca/coronavirus and www.canada.ca/covid19 for a full list of updates. Muskoka Woods is also a fully accredited member of the OCA and have always exceeded their high and exacting standards. We are in regular contact with them regarding best practices for summer camp.

Q: Who is on your Health Advisory Committee

A: Muskoka Woods has a Health Advisory Committee made up of respected professionals from the healthcare field. They have been advising Muskoka Woods during this pandemic on our processes, protocols, how we operate the Health Care Centre. Our Health Advisory Committee includes:

Dr. Rob Woodall, BSc, MD, CCFP(EM), Dip Sport Med(CASEM)
Dr. Woodall currently practices in the Emergency Department at Windsor Regional Hospital and is also the former Chief of Emergency Medicine for Windsor and its surrounding region. He is the first-ever recipient of Physician Legends Award, Windsor Regional Hospital (2013) and the Above & Beyond Recognition Recipient, Windsor Regional Hospital (2007-2020).  

Susan Woollard, RN, BHS, MAEd, CHE
Susan has been with North York General Hospital since 1980 and has held several leadership positions including Unit Administrator and Program Director in Emergency Services, Director of Professional Practice, Research and Education and most recently, Program Director of Medicine, Critical Care and Elder Care. She is a member of the NYGH leadership team serving as the Vice President, Clinical Services and Chief Nursing Executive. 

Lori McAuley, RN

Lori is a registered nurse and has been the Muskoka Woods Healthcare Centre Director since 2010. Her nursing career has seen her serve as a nurse at Sick Kids as a public health nurse with Toronto Public Health where she worked with communities and in schools She first attended Muskoka Woods as a counselor in training in 1979 and has been at the camp in some capacity every summer since. 

Q: What are some of your policies to ensure safety?

As you are aware, information is changing daily and hourly. We are continually revising and updating our policies and procedures to best reflect the current reality. We have a Crisis Management plan in place and are revising it in concordance with best practices around COVID-19 protocols. These include:

  • Enhanced screening at arrival for symptoms related to this virus. This screening will include a health questionnaire to be completed by all guests, staff and visitors prior to arrival on property.
  • Reinforcing public hygiene practices through increased hand washing stations, protocols for usage of our medical grade hand sanitizer in dining halls and key areas, and other best practices to prevent the spread of illness at camp
  • Enhanced training for staff during our staff week
  • Increased sanitation and cleaning, particularly in high traffic areas of camp

Q: Will you have international guests or staff at camp?

A: Your child’s safety is our top priority. As we get closer to the summer, we will be tracking all relevant information from the Government of Canada and other authorities. We will be following all suggested protocols on international travel and public health – and if that means that it’s not safe to have internationals at camp, then sadly they will not be able to join us.

Q: I have questions, what can I do?

Our office is closed due to the Ontario Government’s closure of non-essential services, however, our Guest Relations team is working from home and can be reached via chat between normal business hours, email info@muskokawoods.com or you can leave a voicemail at 416-495-6960 ext. 306 and someone will return your call within the next business day.